Do you dream of a job where you manage your own time, and where your efforts make a tangible difference to the lives of real people? Then you could be our new Customer Engagement Manager Swine in Denmark. We need you on our journey!
Reporting into the Nordic Swine Business Lead, the position is accountable for our company’s AH business performance on the assigned customers/territory; developing trust relationships with a portfolio of the assigned customers to ensure growth and loyalty, acquiring a thorough understanding of key customer needs and requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Our Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.
The job:
The Customer Engagement Manager will oversee the relationships of our company’s AH with its most important clients. Will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The CEM will be an expert in building strong business relationships with strategic customers. Will be able to identify needs and requirements to promote AH solutions and achieve WIN-WIN solutions.
The CEM main goal is to contribute in sustaining and growing our company’s AH business to achieve long-term success while ensuring the accomplishment of the yearly performance targets by gaining leadership in MS for the major core areas of the business.
Responsibilities:
- Build, monitor and maintain KAP (responsible to create them and execute with constant alignment with the Swine Business Lead.
- Develop trust relationships with a portfolio of key clients to ensure growth and loyalty.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet common objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships
Requirements:
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Ability in problem-solving and negotiation
- BSc/BA in business administration, sales or relevant field will be preferred.
- Strong knowledge of the Animal Health Industry
- Proven business skills such as budgetary control and delivery of agreed commercial targets.
- Practical knowledge of business 2 business techniques when dealing with very large integrated companies
- Line management skills and the ability to lead and motivate teams
- Good time management and organizational skills
Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.
Who we are…
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.
What we look for…
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
INVENT.
IMPACT.
INSPIRE.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
AHNordics
If you have any questions, please call Annette Bech, Nordic Swine Business Lead M: + 45 24 59 77 47.
Applications can be send to: rodrigo.granizo.costales@merck.com or you can apply directly via the job add on LinkedIn: https://www.linkedin.com/jobs/view/2326286145.